Terms of service

Terms of Service

Last updated: 12 November 2026

These Terms of Service govern your use of sjzmh.com and any purchase you make from us. By browsing this website or placing an order, you agree to these terms. If you do not agree, please do not use the website.

1. About us

sjzmh.com is an independent online retailer of Pokémon merchandise, operating from 33 Berallier Drive, Camden South, NSW 2570, Australia, Australia. You can contact us at aidenmorgan960@outlook.com.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order. By placing an order you confirm that the information you provide is accurate and that you are authorised to use the payment method.

3. Products and availability

  • We sell plush, figures, pins, home goods, trading card products and related collectibles. Product images are for illustration; colours and packaging may vary slightly between production runs.
  • All items are subject to availability. Stock levels can change quickly, particularly around new releases.
  • We reserve the right to limit quantities per customer or per order, and to withdraw any product at any time.

4. Pricing and payment

  • Prices are displayed in US dollars (USD) unless another currency is selected at checkout, and may change without notice. The price shown at checkout is the price that applies to your order.
  • Prices do not include import duties or taxes charged by your country; those are your responsibility (see our Shipping Policy).
  • Payment is taken at the time of order. We accept the payment methods shown at checkout and process payments through Shopify Payments and other providers.
  • If a price is listed incorrectly, we may cancel the order and refund you in full before dispatch.

5. Orders and acceptance

Your order is an offer to buy. Our acceptance occurs when we dispatch the goods, and we may refuse or cancel an order where the item is unavailable, the payment cannot be verified, the order appears fraudulent, or there has been a pricing or listing error. If we cancel, we will refund any amount already paid.

6. Shipping, risk and title

Shipping times, costs and customs information are set out in our Shipping Policy. Risk in the goods passes to you on delivery. Title passes when we receive full payment.

7. Returns and refunds

Returns, refunds and faulty-item claims are governed by our Returns and Refunds Policy, which forms part of these terms. Nothing in these terms excludes or limits any guarantee, right or remedy you have under the Australian Consumer Law.

8. Authenticity and product condition

We do not knowingly sell counterfeit goods. If you believe an item you received is not authentic, contact us with your order number and photographs and we will investigate. Collectible items may show minor imperfections in retail packaging; such imperfections are not defects unless they materially affect the product.

9. Intellectual property and affiliation

Pokémon and all related names, characters, logos, artwork and trademarks are the property of their respective owners, including Nintendo, Creatures Inc. and GAME FREAK inc. All product names, images and descriptions are used for identification and descriptive purposes only. sjzmh.com is an independent reseller and is not affiliated with, endorsed by, sponsored by or otherwise connected to The Pokémon Company, Nintendo, Creatures Inc., GAME FREAK inc., or any of their subsidiaries. We do not claim any rights in third-party trademarks.

10. Website use

  • You agree not to use this website for unlawful purposes, to interfere with its operation, to attempt to access accounts or systems you are not authorised to access, or to scrape or republish its content for commercial use.
  • Content on this website — including text, layout, photography and graphics that we created — is owned by us or used under licence and may not be copied without permission.
  • Reviews and other content you submit must be accurate and lawful. You grant us a non-exclusive licence to display that content on our website.

11. Third-party links and services

Our website may link to third-party sites or use third-party services such as payment processors and carriers. We are not responsible for the content, policies or practices of those third parties.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss arising from delays caused by carriers, customs authorities or events outside our reasonable control. Our total liability for any order is limited to the amount you paid for that order. Nothing in this clause limits liability that cannot be limited by law, including your rights under the Australian Consumer Law.

13. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these terms or your misuse of the website, to the extent permitted by law.

14. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

15. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your order applies to that order. Continued use of the website after an update means you accept the revised terms.

16. Severability and contact

If any part of these terms is found to be unenforceable, the remaining parts continue to apply. Questions about these terms: aidenmorgan960@outlook.com.