Shipping policy

Shipping Policy

Last updated: 12 November 2026

This Shipping Policy explains how orders from sjzmh.com are processed, packed and delivered. It applies to all orders placed through our website, regardless of where you are located.

1. Order processing

Orders are packed and dispatched from our warehouse in Sydney, New South Wales, Australia.
Orders placed before 1:00 pm AEST on a business day are usually packed the same day; orders placed after that time, at weekends or on public holidays are packed on the next business day.
Please allow 1–3 business days for dispatch. During new release windows and major sales, dispatch may take up to 5 business days.
You will receive a dispatch confirmation with tracking details by email once your parcel has been handed to the carrier.

2. Delivery estimates

Delivery times are estimates provided by the carrier and are not guaranteed. They begin from the date of dispatch, not the date the order is placed.

Australia – Standard: 2–6 business days.
Australia – Express: 1–3 business days to metro areas; regional areas may take longer.
New Zealand: 5–10 business days.
International: 7–21 business days, depending on destination and customs clearance.

3. Shipping rates

Shipping costs are calculated at checkout based on destination, parcel weight and the service you select. Any free-shipping threshold shown on the website applies to the order subtotal after discounts and before taxes, unless stated otherwise.

4. Tracking

All parcels are sent with tracking where the carrier offers it. If your tracking has not updated for more than 5 business days, contact us at aidenmorgan960@outlook.com and we will open an enquiry with the carrier.

5. Customs, duties and taxes

Prices are shown in US dollars (USD) unless another currency is selected at checkout.
Import duties, taxes and customs clearance fees charged by your country are the responsibility of the recipient. These charges are not included in the item price or shipping cost and are not refundable by us.
If a parcel is refused or abandoned because duties were not paid, we cannot refund the order or the shipping cost.
Customs processing can delay delivery beyond the estimates above; this is outside our control.

6. Address accuracy

Please check your shipping address carefully before completing checkout. We can only change an address before dispatch. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery; any additional shipping cost is payable by you.

7. Packaging

Plush, figures and home goods are packed with protective padding.
Trading card products and pins are packed to reduce bending and movement in transit.
Where possible, multiple items from the same order are shipped together. If an order must be split, you will not be charged extra shipping.

8. Lost, damaged or missing parcels

Damaged in transit: contact us within 48 hours of delivery with photos of the outer packaging and the item.
Marked as delivered but not received: check with neighbours and your local post office first, then contact us within 7 days of the delivery scan.
Lost in transit: we will open a carrier investigation. Where the carrier confirms the parcel is lost, we will replace the item where stock allows, or refund you in full.

9. Pre-orders and back orders

Pre-order items are charged at the time of purchase and dispatched on or shortly after the official release date. If a pre-order is delayed, we will email you with the updated estimate. You may cancel a pre-order for a full refund at any time before it is dispatched.

10. Contact

Questions about a delivery? Email aidenmorgan960@outlook.com with your order number. Our business address is 33 Berallier Drive, Camden South, NSW 2570, Australia.